We are very proud of the comfort our Club Collection provides. Each piece has been designed with deep seating to provide proper support.
Poly~Wood material is made of HDPE plastic resin that has been purified and UV protected. It is generally cared for and cleaned with soap and warm water. For certain stains and additional cleaning power, a 1/3 bleach and 2/3 water solution can be used on the product without affecting the color. Also, a popular method of cleaning is a high pressure power wash. (Not to exceed 1,500 psi, which is the equivalent of a car wash.) The surface characteristics of the product may require the use of a soft bristle brush to get into the creases.
The hardware used in the assembly and construction of our furniture is an 18-8 commercial grade stainless steel that has an additional “Xylan” protective and cosmetic coating. Although the quality of the hardware has a high level of corrosive resistance, the hardware can show some sign of corrosion in salt air environments.
A practical solution to these signs of corrosion would be to wash the product with soap and water. Use a soft bristle brush to scrub the corroding areas of the hardware. Also, use appliance touch up paint in the appropriate color to protect the hardware. Appliance touch up paint can be purchased at local hardware stores.
Poly~Wood, Inc. warranties to the original purchaser for a period of five (5) years of residential use and one (1) year for commercial use starting from the date of purchase. This warranty covers any defects in the manufacturing and workmanship of the furniture components. “Defects” is defined as imperfections that impair the original function of the product. This warranty does not apply to normal wear and tear effects on the furniture, which are received by regular use of the furniture. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God. This warranty does not apply to the hardware used to assemble the furniture.
The original purchaser is responsible for providing sales support with the proper documentation needed to determine a resourceful solution for the defect. Possible solutions are replacement or repair of the defective furniture, replacement or repair of defective component, or authorization repairs by a third party.
The proper documentation required is by providing the proof of purchase with the original receipt and a written explanation of how the defect occurred. Once the documentation has been received and evaluated, the customer will be notified of the solution. If the product is not returned within 60 days of date of purchase, the customer is responsible for all shipping charges that may apply.